Renaissance

A luxury fragrance by Tina Arena

Renaissance

FAQ

Tina’s journey to create this fragrance has taken her across Italy, into Sicily and from the luxury French perfume and fashion houses of Paris to the centre of Australia. In Australia Tina and her collaborators are working with traditional indigenous native title holders who are providing sandalwood for the fragrance.

Renaissance combines ingredients including Boronia, Iris, Mimosa, Musk, Rose, Cedar, and Vanilla taken from France, Italy and Australia.

The concentrate comes from Paris and is assembled in Melbourne Australia.

We have a small dedicated team to ensure prompt and safe delivery.

Shipping

Renaissance will not accept responsibility for any lost or delayed shipments as a result of Australia Post. However, please feel free to email your query to our Customer Service team at renaissancetinaarena@gmail.com and we will do our best to assist you.

Shipping Costs

All domestic orders will be shipped Australia wide for a flat fee of $15.

International Shipping

International orders will be shipped  for a flat fee of $20 for an individual item or $25 for multiple items within the same order.

Delivery time

You can expect domestic deliveries within 5-7 working days.

Orders and Payments

Please be aware once your order has been placed it has therefore begun to process and no amendments or cancellations can be made. We are not able to combine orders, pre-orders inclusive.
Please allow 24-48 hours for the warehouse to prepare your package. Orders placed over the weekend will not be processed until the following Monday. Customers will be notified via e-mail once their order has been dispatched alongside a tracking number (provided you selected tracking).
All indicated product prices and payments are in AUD dollar currency.
We accept the following payment methods: PayPal, Visa, Mastercard and American Express. Transactions are accepted securely at the time of the order placed, pre-orders inclusive.

Orders

Has my order been successful?

All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your email junk or spam folder.

How do I change my order after purchasing?

We process and pack your order as fast as possible. If your order has not yet shipped and you require an address change, contact us. Please note we do not split or combine orders.

What payment types do you accept?

1. Credit Cards (including Visa, MasterCard, American Express)
2. PayPal

I only received part of my order. What do I do?

Please be sure to open and check the contents and packing slip carefully.
If the missing item is not displayed, then the item may be on back-order at the time your order was shipped. Once the requisite stock arrives to us, we will ship out the remaining items from your order as soon as possible. If your packing slip does indicate your item contact us.

Returns

We utilise industry packaging to ensure the integrity of our product to the best of our abilities, however, during transit, some items occasionally receive minor damage. If you are absolutely unsatisfied with the condition of your product you receive, or wish to request a return, please contact us.

How do I return an item?

If you would like to return an item, please contact us, citing your order reference number and nature of the return and we can guide you through the returns process. If the return relates to a change of mind, please be aware that you must contact us within 30 business days of receiving the item (see our return policy below).

What are my options when returning an item?

If defective – refund back to your original payment method or exchange (depending on stock availability).

Have you received my return?

Once received, your request will be processed within 1-3 business days to when it is received. For refunds, please note that your financial institution may need 3-5 business days to clear the funds back into your account.

What is your return policy?

If you are returning an item(s) for change of mind:

  • The item(s) must be returned within 30 business days to when it is received.
  • The item(s) must be unused.
  • The item(s) must be in the original packaging.
  • You must provide proof of purchase.
  • You are responsible for the costs of postage and you bear all liability until we have received the item(s).

If you are returning the item on the basis of a damage/defect/breach of consumer guarantee we will cover the cost of postage.

What if the item is faulty?

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact us so we can guide you through the returns process and help resolve the problem. Please note that we’ll need a photo or two showing the defect/fault, which will speed up the returns process for you.

What if I don’t have the original packaging?

If you are missing our delivery box or satchel, use a similar sized cardboard box or delivery satchel. Please keep in mind that you are responsible for safely packing your returns so we receive the item in their original condition.
We reserve the right to refuse a return if the policy is not adhered to.

What if the item I received is not what I ordered?

Please contact us so we can arrange for the correct item to be delivered.

When will I receive my refund?

Once the return is received, your request will be processed within 1-3 business days. Please note that your financial institution may need 3-5 business days to clear the funds back into your account.
Don’t forget – we send you emails along the way so keep an eye out on your inbox (including your junk/spam folder).

How will I be refunded?

You will be refunded the same way you paid, credited into the same account your payment came from.